Shipping Information

Shipping Costs

Weight	Shipping cost	Free shipping from
0 – 1.99 kg	CHF 8.90	from CHF 70
2 – 4.99 kg	CHF 10.90	from CHF 70
5 – 9.99 kg	CHF 11.40	from CHF 90
10 – 19.99 kg	CHF 17.40	from CHF 120
20 – 29.99 kg	CHF 21.40	from CHF 150

Heavy products such as rice bags, palm oil and large bottles are charged as heavy shipments and carry a surcharge of CHF 9.00. The exact shipping amount is automatically shown in your cart before you complete your order.

Delivery & Tracking

🚚 Delivery time 2–4 working days throughout Switzerland. Orders placed before 12:00 noon are generally dispatched the same day.	📦 Order tracking After dispatch you will automatically receive an email with your tracking number.

🗓️ Dispatch days Monday to Thursday. Weekends and public holidays are not considered dispatch days.	🗺️ Delivery area Switzerland (CH) only. International deliveries only after written confirmation by Osina GmbH.

Further Information

Shipping partner

Planzer Parcel Service — Priority

We ship exclusively via Planzer Parcel Service using priority shipping. Delivery typically takes place on the next or second working day. These timeframes are non-binding — no guarantee is given for delivery times.

Absence

Not at home?

If no one is present, Planzer will leave a collection notice. Provision of goods for collection constitutes proper delivery. Risk passes to the customer at this point, regardless of physical acceptance.

Complaints

Damaged goods

Please inspect your delivery immediately upon receipt. Complaints must be submitted by email to info@osina.ch within 5 days. After this period, the delivery is deemed accepted.

Returns

Ordered by mistake?

Products ordered incorrectly or by mistake will not be accepted for return or refunded.

Questions about your order?

We are happy to help — quickly and easily.

WhatsApp info@osina.ch